Setting Proper Expectations

During several conversations, D.C. and I have talked about setting expectations for clients and prospects alike. He’s shared some of his candid discussions with prospects. He basically shares with the prospect or client reality as compared to what the prospect “thinks” will happen or is happening.

When we set proper expectations there’s less chance for disappointment and resentment. I’ve heard it said that “resentments are born from unmet expectations.” So the benefit to you, your organization, your current and future clients are immense.

I had a similar situation happen with my writing mentor and a new service I’m offering. I didn’t set proper expectations. His first round of feedback was great but from knowing him and his tone, I could sense that he was underwhelmed and disappointed. That’s because I didn’t set proper expectations in the beginning. I’ll work on making improvements in my process and pitch, but as it stands today, I didn’t do a good job setting expectations.

Today, Tuesday, August 23, 2022, I am grateful that:

I’ve got a better idea of how long post production takes for my audio projects. It’s great to have a better understanding of my process and the time it’ll take to deliver.

A little momentum is starting. I’ve been feeling a bit overwhelmed but it’s part of the process. I moved into a new place and haven’t been about to visually map out my tasks via my whiteboards. It’s something that I’ve been missing and will remedy that situation today.

My list of tasks is shrinking and growing. I’m getting things completed and finding more things to get done. It’s amazing to see things completed, but overwhelming to see how much more needs to be done.

How do you set proper expectations?

How do you articulate what you deliver?

When do you set your expectations?

How often do you reinforce your expectations? Are they verbal or written or both?

Be Great. Be Grateful!!!